FAQs
Typically Hilmas will leave our warehouse within a couple days of your order being places. At busy times, it could be just a little longer, but we’ll give you a heads up whenever we can.
We offer free ground shipping. Can’t wait to meet your Hilmas? We offer the option to expedite shipping at a cost.
We do offer free returns or exchanges. To start a return or an exchange, please email support@join-hilma.com
Hilma was born to make it easier for you to find the right running shoe. You’ll simply take our fit quiz — it takes about 5 minutes to complete. At the end of it, our patent-pending prediction system knows your optimal Hilma.
Our fit model isn’t like old running shoes. We’ve got fits and sizes, which is essential for comfort. It’s kind of like bra sizing, but for running shoes. You’ll select your colorway, go through the checkout process, and your Hilmas will be on the way to you.
For every size, Hilma has multiple fits, and each one has it’s own dimensions. At launch, we have three fits - The Hilma One, The Hilma Two and the Hilma Three. Your right fit will depend on the shape of your foot, the length and volume, as well as your own preferences for feel.
Hilmas aren’t custom made. Custom shoes with today’s manufacturing would be incredibly expensive, and frankly, we found we didn’t need them. Hilma offers a revolutionary fit model that takes into account multiple shapes and volumes of feet, kind of like with bras. We manufacture them in a big order like other shoe companies, bring them into our warehouse, and when you take our fit quiz, your perfect Hilma ships straight to you.
We’ve partnered with a performance footwear factory in China to develop and manufacture Hilmas.
We’re hiring for select roles, and we’d love to hear from you if Hilma’s mission sounds like a fit for you too.